Founding offer · First 30 Sydney clinics

Keep your surgeries running.
Stop surprise equipment bills.

Per chair equipment care plans for Sydney dental practices that align our incentives with yours: maximum uptime, predictable costs, and guaranteed fast response when something does go wrong.

  • No obligation
  • You get a written equipment and compliance summary

Free whole clinic audit valued at $1,500, yours to keep either way.

Founding Sydney clinics Limited places
  • Founding rates locked for 3 years, your per chair rate stays put
  • Today's annual service credited toward your first year
  • Free whole clinic audit, $1,500 value, yours to keep
  • 4 handpieces per chair serviced in year one
  • Onboarded within 21 days of signing
Founding places remaining30 of 30
Servicing Sydney's leading brands
Dentsply SironaPlanmecaA-decDürr DentalCattaniMelag& more
$5–8k

Typical production lost when one down day cancels the appointment book.

12pm

Book a critical breakdown by noon and we are on site the same business day, guaranteed.*

250+

Sydney practices we already look after, for more than 5 years.

30

Sydney clinics on founding terms. Then the founding offer closes for good.

The real problem

Why "call us when it breaks" is so expensive.

Most practices run equipment the same way: wait until something fails, then ring a technician and hope they can get there. On that model:

Your goal is uptime and predictable costs. The ad hoc model rewards technicians for billable hours. Those incentives do not line up.One dead steriliser on a Monday morning can cost more than a full year of care plan fees.
Aligned incentives

Care plans put us on the same side of the table.

On a Universal Dental care plan, you pay a simple per chair monthly fee. That changes the relationship:

🛡️
We are rewarded for preventing problemsIf we see early warning signs, we do the preventive work now, because it cuts the chance of a bigger failure later.
🤝
No more "fix it properly or watch the bill climb"The work is covered within the plan scope. You never trade a proper repair against today's invoice.
⏱️
Uptime is in both our interestsThe target we design around: you only see us for planned maintenance and nothing ever goes down.

The result: fewer panicked calls, fewer lost sessions, and equipment that quietly does its job in the background.

Not just a payment plan

What is different on a Universal Dental care plan?

Aligned incentivesWe get paid to keep you running, not to rack up breakdown hours.
Extra preventive maintenanceWhen we see something borderline, we fix it on the spot instead of watching it until it fails.
Predictable per chair monthly feesOne clear line item instead of random spikes in service spend.
Priority over non plan clinicsWhen everyone is busy, plan clinics get scheduled first.
Guaranteed rapid response on critical failuresCompressor, suction or steriliser down? Book before 12pm on a business day inside Sydney metro and we are on site the same day. After 12pm, the next business day. If we miss it, you get a downtime credit.
How the care plans work

Three levels of cover, same goal: your surgery never down.

Level 1

Compliance Care Plan

Your yearly service and paperwork, sorted.

  • Annual servicing and validation for covered equipment
  • Asset register and documentation
  • Priority booking
  • Lower rates if something breaks
Most popular
Level 2

Uptime Care Plan

Everything in Compliance, plus breakdowns are on us.

  • Mid year preventive check on top of the annual service
  • Unlimited breakdown callouts and labour on covered equipment, OPG and CBCT included
  • Service kits and wear parts fitted at scheduled servicing
  • Break down before 12pm? We are on site the same day. Anything else that is down, the next business day. That is a written promise.
  • Loan steriliser, suction or compressor while yours is fixed, where available
Level 3

Elite Total Care Plan

Maximum budget certainty, minimal admin.

  • Everything in Uptime, with parts included on covered equipment, within defined limits
  • Same day response on anything that is down, dispatched first
  • Up to 4 handpieces per chair serviced every year
  • Dedicated priority phone line
  • After hours surcharge waived
  • First in line for loan equipment

Most 2 to 6 chair Sydney practices choose the Uptime Care Plan for the balance of uptime and predictable cost.

Our track record

Why we are rolling this out now.

For more than 5 years, Universal Dental has looked after equipment for over 250 Sydney dental surgeries on a "call us when it breaks" basis.

We keep seeing the same pattern. A single compressor, suction or steriliser failure on a busy day can wipe out more than a full year of preventive maintenance fees in lost billings, callouts and stress.

So we designed our care plans to align our incentives with yours. You pay a simple per chair amount. We focus on preventing problems and fixing urgent issues fast. Uptime and predictable costs are in both of our interests.

5+ years
Supporting Sydney dental surgeries
250+
Sydney practices looked after
5,000+
Service jobs completed

Most of our work is on compressors, suction and sterilisers. Exactly what the care plans cover.

Founding care plan clinics

These care plans are new. Our work is not.

We are inviting a limited number of Sydney practices to come on as founding care plan clinics. In exchange for helping us refine the program, you get:

  • Founding rates locked for 3 yearsYour per chair rate stays put while you are a founding clinic.
  • White glove onboardingA full equipment audit and asset register, set up with extra care.
  • Our strongest guaranteeThe full 90 day Love It Or Revert credit guarantee.
Our guarantees

If we do not deliver, you do not lose.

The Downtime Credit Guarantee

Critical gear down? Book it before 12pm inside Sydney metro and we are on site that day. After noon, the next business day. If we miss it, that month of plan fees is credited.

The promise covers our response, not the full repair. If a part is needed, you get a written time frame and loan gear where available. Credits are capped at 3 per site each year.

90 days. Love it or revert.

Try the plan for 90 days. If you do not love it, switch back to pay as you go. Every dollar you paid becomes service credit to use with us over the next 12 months.

Credit, not a cash refund. Just tell us in writing within 90 days.
Simple and fast

What happens on your 15 minute equipment walkthrough.

1

Quick audit

We note your chairs, main equipment, ages, and any repeat offenders.

2

Risk and cost snapshot

We estimate your recent breakdown spend and downtime impact, so you can see your "status quo plan" in dollars.

3

Simple per chair proposal

You see exactly what cover would look like for each site. You decide if and when to proceed.

Book my free walkthrough →

Straight answers

Questions practice owners ask.

We already have a service provider.
That is fine. Keep them for now. The walkthrough just shows you what you spend today and where your risks are. You keep the written summary either way. Many practices use it to check they are getting a fair deal.
Can we start with one site?
Yes. One agreement, one schedule per site. Start with one site and add the others when you are ready. Each site gets its own equipment list and its own response promise.
What is not covered?
Things that get used up, like burs, oils and cleaning agents. Also sensors, cameras, small devices like apex locators, and computers. Damage from misuse is not covered either. The agreement lists it all in plain words, so there are no grey areas.
How long are we locked in?
The first term is 12 months. After that it rolls month to month, and you can leave with 30 days notice. On top of that, your first 90 days carry the Love It Or Revert guarantee, so every dollar paid can become service credit if you change your mind early.
Book your walkthrough

See if a care plan makes financial sense for your practice.

Share a few details about your surgeries and we will map out a simple per chair proposal, so you can compare it to your current breakdown costs.

  • We work around your patient schedule
  • No pushy sales talk, just your numbers
  • You keep the summary either way

Book your free 15 minute walkthrough

We will confirm a time within one business day.
Prefer to talk? Call or email
* Same day response applies to critical equipment (suction, compressor, steriliser) booked before 12pm on a business day within the Sydney metro service area; on the Elite plan it covers any covered unit that is down. Otherwise next business day. The guarantee applies to on site response. Unlimited labour is subject to fair use. Elite parts inclusion excludes X-ray tubes, detectors, sensors, cameras and apex locators. Handpiece parts are charged at trade. Credits capped at 3 per site per 12 months. Consumables excluded. Cover subject to onboarding audit. Full terms in the Care Plan agreement.
Book your free 15 minute walkthrough →