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Call us on (02) 8313 0559. A technician can often talk you through the first checks over the phone before anyone needs to come out.
Technical Guides
Step-by-step guides from the Universal Dental service team. Each one walks clinic staff through the most common causes of a fault, in order, so you can often fix it yourself in minutes or know exactly what to tell us when you call.
Updating your steri system to AS 5369:2023: a quick guide for dentists
By Jesse Giannopoulos
A ten-step, priority-ordered checklist for moving a dental practice's sterilisation...
6 min read
AS 5369
The Helix test is now the ARSPT: the updated daily steriliser test under AS 5369
By Jesse Giannopoulos
The daily Helix test has been renamed and tightened under...
5 min read
AS 5369
AS 5369:2023: what changed for autoclave validation and servicing
By Jesse Giannopoulos
The ten changes in AS 5369:2023 that affect your steriliser,...
6 min read
AS 5369
AS/NZS 4815 is gone: why it was replaced and what AS 5369:2023 means for your practice
By Jesse Giannopoulos
AS/NZS 4815 was withdrawn when AS 5369:2023 was published. What...
4 min read
AS 5369
Why is my dental suction weak?
By Jesse Giannopoulos
Weak dental suction is usually a blocked filter, a blocked...
3 min read
Suction
Why has my dental chair stopped moving?
By Jesse Giannopoulos
A dental chair that suddenly won't move up or down...
3 min read
Dental chair
Why does my dental turbine lose power when I start cutting?
By Jesse Giannopoulos
A turbine that spins fine but slows under load has...
4 min read
Handpieces
Why is water leaking from under my dentist element?
By Jesse Giannopoulos
Water dripping from under the dentist table is almost always...
3 min read
Dental chair